FAQ
Welcome to the kleankannteens.com FAQ page. Here you will find answers to common questions about ordering, shipping, returns, payments, and how we run our business. If you do not see your question answered here, please contact us at info@kleankannteens.com or call +1 404-539-3671.
Q: Do you really offer free shipping on everything?
A: Yes. Every single order ships for free. There is no minimum purchase amount, and we never add hidden handling fees.
Q: What does “free returns” mean?
A: If your return is approved because of a quality issue – like a manufacturing defect, shipping damage, or something that does not work correctly – we send you a prepaid shipping label at no cost. You also never pay restocking fees.
Q: How long do I have to request a return?
A: You have 30 calendar days from the day your item arrives to start a return request.
Q: What items can be returned for free?
A: Three things must be true: the item is unused, it is in its original packaging with all tags, and the reason is a quality issue (defect, shipping damage, or functional problem).
Q: Can I return something if I just changed my mind?
A: No. We only accept returns for quality‑related issues. We do not accept returns for change of mind, normal wear and tear, or cosmetic preferences.
Q: How do I start a return?
A: Email info@kleankannteens.com with your order number and a brief description. We will reply within one business day.
Q: What is your same‑day dispatch policy?
A: Order by 6:00 PM Pacific Time on a business day (Monday through Friday, not including holidays), and we ship your order that same day. Orders after the cutoff or on weekends/holidays ship the next business day. Either way, your order always ships within 1–2 business days.
Q: Where do you ship?
A: We ship only to the contiguous United States – the 48 connected states. We do not ship to Alaska, Hawaii, US territories, or any other country.
Q: How long does delivery take?
A: After your order leaves our facility, delivery usually takes 3 to 6 business days. Carrier estimates are not guarantees, so occasional delays can happen.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: Is checkout really safe?
A: Yes. We use SSL encryption for every transaction. We never store your full card number or CVV code. Look for the padlock icon in your browser – that means your connection is secure.
Q: How quickly do you refund?
A: Once we receive and inspect your return, we process the refund within 1 to 2 business days.
Q: How long until the money is back in my account?
A: After we process the refund, your bank or card issuer typically takes 7 to 10 business days to make the funds available again.
Q: Do you charge restocking fees?
A: No. We never charge restocking fees or any similar administrative fees for approved returns.
Q: What does your warranty cover?
A: Our 30‑day limited warranty covers manufacturing defects (like loose lids, broken seals, or leaks) and damage that happened during shipping to you. It does not cover normal wear and tear, misuse, or cosmetic preferences.
Q: How do I file a warranty claim?
A: Email info@kleankannteens.com with your order number and clear photos or a video of the defect. We will respond within two business days.
Q: How can I reach customer service?
A: Email us at info@kleankannteens.com, call +1(503)-421-0082, or send mail to 3723 North Borthwick Avenue, Portland, OR 97237, United States. We are available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time.
Q: Do you have a store I can visit in person?
A: No. We are an online‑only retailer. Our address is our business office and return center, not a public storefront.
Q: What does “100% Accredited Business” mean?
A: It means we operate openly and honestly: real contact information that works, clear written policies, responsive customer service, secure SSL‑encrypted checkout, and no hidden fees (free shipping, free returns for eligible items, and no restocking fees).
Q: Do you sell my personal information?
A: Absolutely not. We never sell your personal information. We share data only with shipping carriers, payment processors, and legal authorities when required by law.
Q: Which shipping carriers do you use?
A: We use reputable carriers such as USPS, UPS, and FedEx. The specific carrier depends on your location and package size.
Q: Can I cancel or change my order after placing it?
A: Contact us immediately at info@kleankannteens.com. If we have not yet processed or shipped your order, we may be able to help. Once shipped, we cannot cancel the order, but you may start a return if the item qualifies.
Q: What if my order arrives damaged?
A: Contact us right away at info@kleankannteens.com with your order number and clear photos of the damage. This qualifies as a quality issue. We will send you a prepaid return label and either replace the item or give you a full refund.